heibij | FAQ — Your Questions About Betting and Bonuses Answered

How do I use heibij's responsible gaming tools — how can I set deposit limits or take a break?

Responsible Gaming tools on heibij are easy to use and completely free. After logging in, go to Profile Settings to find "Safe Play" or go to the Responsible Gaming menu.

Available tools:

Deposit Limit: Set a maximum deposit amount — daily, weekly, or monthly. For example, a daily limit of ৳500 means you cannot deposit more than that amount on the same day.

Session Timer: Set a time limit for each gaming session. Once the time is up, heibij will automatically send you a reminder.

Cooling-Off Period: Temporarily lock your account for anywhere between 24 hours and 30 days. You won't be able to log in during this period.

Self-Exclusion: Exclude yourself from all gaming for 6 months, 1 year, or permanently. Confirm with an OTP and it takes effect immediately.

Lowering a limit takes effect immediately. However, increasing a limit Increase A 24-hour waiting period applies — this prevents limits from being raised in the heat of the moment.

Free Instant Learn More →

What types of slot games are available on heibij — which ones are best for beginners?

Slot games on heibij are organized into five main categories —

Classic Slots (3-Reel): The simplest option. Three reels, limited paylines — ideal for beginners. Bets start from ৳1.
Video Slots (5-Reel): High-definition graphics, animations, and sound. Includes bonus rounds and free spins. The most popular category.
Megaways Slots: The number of paylines changes with every spin — on some spins, there are over 100,000 ways to win.
Progressive Jackpot Slots: A pool is built from bets placed by multiple players. The jackpot can reach crores of BDT.
Cluster Pays Slots: No traditional paylines — wins are formed by clusters of matching symbols.

Tips for Beginners: Start with classic slots. If you earn free spins, use them on video slots — lower risk, more to explore.

500+ Slot Games Free Spins Mobile Support

Which Bangladeshi payment methods can I use to deposit and withdraw on heibij?

Heibij supports all major mobile banking and payment methods in Bangladesh:

📱

bKash: Both deposits and withdrawals are supported. heibij covers all Send Money charges. Deposits are instant.

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Nagad: Just as convenient as bKash. Withdrawals processed within 30 minutes to 2 hours.

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Rocket (Dutch-Bangla Mobile Banking): Deposits supported. A convenient option for members in rural and semi-urban areas.

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Bank Transfer: Bank transfer is available for withdrawals above a certain amount.

Important: The payment account must be registered in your own name. Transactions using someone else's number or account are not permitted.

Instant Deposit Zero charges A number registered in your own name is required

What is the minimum deposit amount on heibij, and what is the minimum withdrawal amount?

Heibij keeps minimum amounts very low with budget players in mind:

৳100

Minimum Deposit

৳300

Minimum Withdrawal

Deposits via bKash and Nagad start from as little as ৳100. The minimum withdrawal amount is ৳300. There are no transaction fees — heibij covers all charges.

The maximum daily deposit limit is ৳50,000. KYC verification may be required for large withdrawals.

Minimum ৳100 No charges Fast Processing

Where can I find heibij's latest promotions and bonus offers — and how often do they change?

There are three easy ways to view all current promotions and bonus offers on heibij:

Bonus Page: /bonus All active offers are listed on the page and updated daily.

Login Dashboard: After logging in, your home screen will display personalized offers just for you.

SMS & Push Notifications: When a new offer is available, an SMS is sent to your registered number. If you have the app, you'll receive a push notification.

Update Schedule: Regular bonus offers are updated weekly. During special occasions or tournaments (such as Eid, the World Cup, or IPL), limited-time offers are available for just 48–72 hours.

Keep notifications on — many flash offers are only available for a few hours and sell out fast.

View Bonus Page → Updated Daily

What should I do if I want to temporarily deactivate my heibij account or delete it permanently?

Heibij offers two options — a temporary break and permanent closure.

Temporary Break (Cooldown or Self-Exclusion):

Choose a "Cooling-Off Period" — options include 24 hours, 7 days, or 30 days. Your account will remain locked for the selected duration.

For a longer break, choose self-exclusion — available for 6 months or 1 year.

To permanently close your account: Email support@heibij.net or submit a request via Live Chat. After identity verification, your account will be permanently deleted within 3–5 business days. Make sure to withdraw any remaining balance beforehand.

Permanent closure cannot be reversed Responsible Gaming →

How do I place bets on cricket matches on heibij — and what types of bets are available?

Cricket is heibij's most popular betting category. You can bet on virtually all major cricket events in Bangladesh — World Cup, IPL, BPL, T20I, ODI, and Test matches.

Bet types in cricket:

Match Winner: Which team will win — the simplest and most popular bet.
Top Batsman/Bowler: Who will score the most runs or take the most wickets in the match.
Over/Under: How many runs will be scored in a specific over — over or under a set number.
Live Betting (In-Play): Bet on every over or ball as the match is in progress. Odds update in real time.
Series Bet: Who will win the series overall.

Select the cricket section and open the match of your choice.

Select your bet type and amount, then confirm the bet slip.

Live Betting Tip: Betting before a match starts gets you better odds. During live play, odds shift fast — you'll need to decide quickly.

Live Betting Minimum ৳50 Bet Page →

About the heibij FAQ

This FAQ page was built with one goal in mind — so you can get answers instantly, without having to wait. Online gaming is still new to many people in Bangladesh, which is why we believe it's important to explain the basics in plain, straightforward language.

Payment questions are the most common — especially how to deposit via bKash and Nagad, and how quickly withdrawals are processed. Deposits on heibij are generally instant, and withdrawals are completed within 30 minutes to 2 hours. Note that your first withdrawal may take a bit longer, as KYC verification may be required.

Slots and cricket betting are heibij's two most popular categories. For cricket, Bangladesh national team matches attract the most bets, followed closely by IPL. The live betting feature is a favourite among users, as it lets you read the game as it unfolds and make decisions in real time.

Bonuses and promotions are a frequent topic — "What are the bonus terms, and when can I withdraw?" The answer is listed in the details of each bonus offer. Typically, a wagering requirement applies — meaning you must bet the bonus amount a set number of times. These terms are on the Bonus Page clearly stated.

If you can't find the answer to your question in this FAQ, go directly to via Live Chat Reach out. heibij's support team speaks Bangla and typically connects within a couple of minutes. We don't judge — we help. That's the heibij way.

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